Charter Technology Solutions
Charter Technology Solutions
Mission Critical IT
CharterTS.com · 866-399-3230
Prepared for Uncharted Shores Academy

Build your CTS quote.

Andrew, this page is yours to play with. Pick a package, adjust the quantities to match Uncharted Shores, layer on Managed Cyber Protection or Advisory if you want them, and watch the monthly and annual numbers update live. Rates are CTS's standard EDU rate card for the 2025-26 fiscal year, the same rates used in our charter-school proposals.

When you're ready, send the configuration you landed on and we'll turn it into a formal ConnectWise quote with our standard onboarding discounts applied.

Open the calculator ↓ Book time with Joe

How CTS packages work for schools

Two base IT packages (Essentials or Total Care), plus two cybersecurity layers (Protection and Advisory) you can add to either one. Most charters CTS works with run TCP plus MCP.

ESS
Essentials Package
Co-managed IT for schools with an internal tech lead. Your team owns the front line; CTS owns the escalations, monitoring, and strategy.
  • Your team handles tickets; CTS handles escalations
  • 24x7 network + server monitoring
  • Patch management + AV
  • Quarterly strategic reviews
  • E-Rate planning support
Best fit when you have a dedicated and resourced IT team.
RECOMMENDED FOR USA
TCP
Total Care Package
End-to-end managed IT. The package 90%+ of CTS charter clients choose. Flat-rate, predictable, unlimited support tickets.
  • Unlimited business-hours helpdesk for staff + students
  • All staff + student device management
  • Network, server, phone, ISP coverage
  • Dedicated Client Manager
  • Quarterly strategic reviews
  • E-Rate planning support
Best fit when one person owns IT (you, Andrew) and the team needs more bench.
MCP
Managed Cyber Protection
A full cyber stack layered on top of TCP or ESS. Add-on, $18 / user / month.
  • 24x7 Security Operations Center (SOC)
  • EDR endpoint protection
  • Cloud + network threat detection
  • SIEM with 90-day log retention
  • Phishing protection + awareness training
  • Google Workspace / M365 backup
Where Business Email Compromise risk lives. The two highest-value targets at USA are the ED and Business Officer.
MCA
Managed Cyber Advisory (Standard)
A dedicated CTS Cybersecurity Advisor builds and maintains your NIST-aligned policies. $450 / month flat.
  • NIST Cybersecurity Framework policy development (20-25 policies)
  • Cyber Risk Register + policy exception management
  • Third-party vendor security reviews
  • Quarterly cyber posture review calls
  • Annual policy review + updates
  • 24 advisory hours / year (overage at $225 / hour)
Adds the documentation layer auditors and funders increasingly ask for.

What the packages cover, and what's separate

A quick scope clarifier so the numbers in the calculator below make sense. The packages above are recurring managed services. Hardware, repairs, and project work are billed separately.

Included in the monthly package

Management, support, monitoring, and break/fix

  • Unlimited business-hours helpdesk (TCP) or escalation support (ESS)
  • 24x7 network + server monitoring
  • Network device break/fix included. Every network device under monitoring (switches, firewalls, WAPs, controllers, UPS, cameras, access-control, printers) is covered for diagnosis, configuration changes, and break/fix as part of the monthly. You don't pay per-incident on those.
  • Patch management, AV, endpoint policies
  • Dedicated Client Manager + quarterly strategic reviews
  • E-Rate planning support
  • Cybersecurity layer if MCP / MCA are added
Separate from the monthly package

Hardware purchases, end-user device repairs, projects

  • New hardware purchases (Chromebooks, laptops, switches, WAPs, anything physical): we can quote and procure on your behalf, or you buy direct from your preferred vendor. Hardware is a one-time cost separate from the monthly fee. This applies whether you're standing up a new fleet or replacing a network device that's beyond repair.
  • End-user device repairs (Chromebooks, staff Surface / Dell laptops): billed per-unit at the rate card below. No retainer required. Network device break/fix is NOT on this rate card; see the green card to the left.
  • Out-of-scope project work: low-voltage cabling, major migrations, custom integrations. Billed at our hourly T&M rate.
  • Additional onsite days: beyond the scheduled days included in the package.

End-user device repair rate card

Scope: these per-unit rates apply to end-user devices only (student Chromebooks, staff Surface, Dell Windows laptops). Network device break/fix is already included in the monthly package under the monitoring scope: switches, firewalls, WAPs, controllers, UPS, cameras, access-control, printers. Hardware replacement (a switch that's beyond repair and needs a new one) is a separate procurement.

Per-unit pricing. Devices with motherboard failures, liquid damage, or extensive physical damage are recommended for replacement rather than repair.

Chromebook repairs (in-house at CTS Brooklyn depot)
RepairPer unit
Screen (non-touch)$30
Keyboard$50
Trackpad$50
Camera$100
Speakers$100
Screen (touch)$105
Battery$110
Screen, Dell Chromebook (outsourced)$140
Turnaround: 3-5 business days in-house. Dell Chromebook screens are outsourced, 7-14 business days.
Staff laptop repairs (Microsoft Surface and Dell Windows)
RepairPer unit
Headphone jack (outsourced)$105
Keyboard (in-house)$115
Charging port (outsourced)$230
Screen, touch (outsourced)$635
Turnaround: 3-5 business days in-house. Outsourced repairs 7-14 business days.

Other a la carte rates

Time and Materials (T&M)

Out-of-scope work is billed at our standard T&M rate, quoted per engagement: low-voltage cabling, major migrations, custom integrations, bespoke training. All T&M work is scoped and approved in writing before it starts.

A note on website maintenance and content uploads

Website maintenance and CMS content updates aren't part of our standard EDU packages. CTS can support specific one-off tasks (Squarespace edits, posting documents, theme tweaks) on a T&M basis, but for ongoing website / marketing work we typically recommend a dedicated CMS or web partner. Happy to talk through what makes sense on the call.

Build your quote

Defaults below are CTS's best estimate for Uncharted Shores based on public data. Adjust any number that doesn't match reality. Totals update as you type.

1. Base package

ESS skips per-user and per-student-device pricing (it assumes you have internal IT handling tickets). TCP is all-inclusive.

2. Staff & devices

Staff (users) Faculty + admin on managed accounts.
Student devices Managed Chromebooks, laptops, tablets used by students.
Network devices (non-E-Rate) Switches, firewalls, WAPs, controllers, UPS, cameras, access-control. Tiered. USA is on Cisco Meraki; final count to be confirmed during onboarding.
Servers Windows/Linux servers under CTS management. Flat per-server rate.
Phone systems Managed phone systems (on-prem or cloud). Flat per-system rate.
Internet connections (ISPs) Each managed circuit. Flat per-ISP rate.

3. Onsite days / month

First day each month is included with the package. After that, the per-day rate kicks in (rate depends on how many days you book).

4. E-Rate Managed Services (MIBS)

Include MIBS line items
E-Rate Category 2 eligible. CTS bills full price; you receive E-Rate reimbursement at your C2 discount rate (USA is at 80%).
MIBS core network devices E-Rate Cat 2 MIBS-eligible core devices. $60 / device / month.
MIBS WiFi / UPS devices E-Rate Cat 2 MIBS-eligible WAPs or UPS units. $12 / device / month.
C2 discount rate USA's E-Rate Category 2 discount (defaults to 80%).

5. Cybersecurity add-ons

Managed Cyber Protection (MCP)
24x7 SOC + EDR + cloud threat detection + SIEM + phishing protection + GW/M365 backup. $18 / user / month.
Managed Cyber Advisory (MCA) — Standard
NIST-aligned policy development, risk register, quarterly review calls. 24 advisory hrs / yr (overage at $225/hr). $450 / month flat.

6. Save or send your configuration

Three options. Download the inputs as a CSV for your own records, drop them into an email to Joe, or copy a link that recreates this exact configuration when reopened.

Joe's email: joseph.colarusso@charterts.com · Joe's direct: 917-373-9846
Rates are CTS's published EDU rate card for FY2025-26 and reflect what we'd quote a charter school of USA's size. Final pricing is governed by the executed ConnectWise quote, which typically applies a 100% onboarding discount on TCP and MCP implementation. This page is a planning tool, not a contract.

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Ready when you are.

When you've landed on a configuration that fits, send it over and we'll turn it into a formal proposal with onboarding discounts applied. Happy to walk through it on a call first.

Schedule a call with Joe